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We currently ship to the 50 of the U.S. states and the District of Columbia, and to Puerto Rico. We do not currently ship to other U.S. territories or to APO/FPO/DPO addresses.
Available methods and charges are shown at checkout. Any free-shipping offer is subject to its stated threshold and exclusions of orders over $50 ex tax.
In-stock orders are usually processed within one business day after payment and order checks are complete, excluding weekends and U.S. holidays. Processing may take longer during major promotions, new product launches, severe weather, carrier disruption, or other high-volume periods.
Carrier transit times begin after the order is shipped from our warehouse in California. Delivery dates shown at checkout or in tracking are estimates, not guarantees. We will email tracking details when available. Tracking may take up to 24 hours to update.
Check your shipping address before placing an order. Contact info@imbibeliving.com immediately if a change is needed. We will try to help, but we cannot guarantee a change or cancellation after the order enters fulfillment. Additional shipping costs may apply if an order must be reshipped because the address supplied was incorrect or incomplete, except where the error was ours.
If we cannot ship within the time originally stated, we will provide a delay notice and a revised delivery estimate. Should significant delays occur we offer the choice to accept the delay or cancel the affected item for a prompt refund to the original payment method.
Pre-order products will be identified on the product page or at checkout, together with an estimated ship date. Payment may be taken when the order is placed. If an order contains both in-stock and pre-order items, it may ship together or separately as disclosed at checkout or in the order confirmation.
Contact info@imbibeliving.com promptly if an order is lost in transit, marked delivered but not received, damaged, or incorrect. For visible damage or an incorrect item, contact us within 7 days after delivery and include the order number, photographs, packaging, and batch or lot code if requested. We will investigate and provide a response and course of action within one business day.
We want customers to be satisfied with their purchase. Eligible products may be returned within 40 days after delivery under our 40-Day Money-Back Guarantee, subject to the conditions published atthis page.
Under the 40-Day Money-Back Guarantee, contact us before returning an opened ingestible or topical product. For health, hygiene, and shipping reasons, we may ask for photographs, product details, and the batch code and may tell you not to mail the opened product back. We may limit repeated, excessive, or suspected fraudulent claims. A refund under the Guarantee is issued once we receive the returned product and confirm that the published Guarantee conditions have been met; if a returned product does not meet those conditions, we will contact you to explain why and the options available.
Products submitted for return after their printed expiration date has passed are not eligible for a change-of-mind return, unless the product was defective, damaged, incorrect, or is covered by the 40-Day Money-Back Guarantee at the time of delivery. The returned products must be unused, unopened, and in original packaging. Gift cards, final-sale items and promotional gifts (including Gift With Purchase) are not returnable except where required by law or stated otherwise.
Start a return by emailing hello@imbibeliving.com. Do not send a return until we provide instructions and the correct return address. Change-of-mind return shipping is paid by the customer. IMBIBE will cover reasonable return or replacement shipping for verified product faults not associated with shipping or delivery issues or packing errors in the warehouse.
Approved refunds are made to the original payment method. For a 40-Day Money-Back Guarantee return, we issue the refund once we receive the returned product and confirm the Guarantee conditions have been met. We aim to process an approved refund within 5 business days of that confirmation. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless the return is caused by our error, the order was not delivered, or applicable law requires otherwise.
Exchanges are offered where product faults or packing errors occur. If exchanges are not offered, return the eligible product and place a new order. If a returned purchase no longer qualifies for a gift with purchase, the unused gift must also be returned or its stated promotional value may be deducted from the refund, to the extent permitted by law.
Subscription orders are governed by this Policy. Canceling a subscription stops future orders but does not automatically cancel an order that has already entered fulfillment. A processed subscription order may still be returned if it meets this Policy.
Email: info@imbibeliving.com
